Attributes

== =Acme Telecom: Emotional Intelligence in the Workplace=

Four Attributes of Emotional Intelligence
Now that you know how EQ can help you, how do you start to learn it? This lesson will provide you with the basics: the four attributes of EQ (Goleman, Boyatzis & McKee, 2001, pg. 49) followed by several examples.

Below are the four attributes of EQ.

Self-awareness
You recognize your own emotions and how they affect your thoughts and behavior, know your strengths and weaknesses, and have self-confidence.

Self-management
You are able to control impulsive feelings and behaviors, manage your emotions in healthy ways, take initiative, follow through on commitments, and adapt to changing circumstances.

Social awareness
You can understand the emotions, needs, and concerns of other people, pick up on emotional cues, feel comfortable socially, and recognize the power dynamics in a group or organization.

Relationship management (social skills)
You know how to develop and maintain good relationships, communicate clearly, inspire and influence others, work well in a team, and manage conflict.